Terms and Conditions
The following terms and conditions govern the use of this site and the purchase of any goods from it:
Cancellations or changes to an order can be made up to 48 hours prior to delivery. If a hamper has already been prepared, dispatched or in transit, we will not accept a cancellation under any circumstance. Cancellation of bulk orders (5 or more hampers ordered at one time) must be made with a minimum of 7 days notice prior to delivery. All cancellations must be made in writing via email to firstname.lastname@example.org If the cancellation is authorised by Hyams Beach Hampers Pty Ltd, then the purchase will be refunded within 5 – 7 working days, or at the discretion of the customer’s bank/ financial institution. To cancel an order please reply to your confirmation email or send us an email to email@example.com
While we will make every effort to have your goods delivered within the estimated delivery timeframes, circumstances may occur which cause delays beyond our control. If you are not completely satisfied with our service as a result of a delivery delay you can ask for your hamper to be returned and we will give you a full refund. Hyams Beach Hampers Pty Ltd accepts no responsibility for any errors you make when entering orders, delivery instructions, card messages or any other information. If an order needs to be redelivered as a result of an incorrect address an additional delivery charge of $20 will be passed on to the customer. If an order needs to be returned because no one was at the address upon delivery, an additional delivery fee of $20 will be payable by the customer for redelivery and the time of this will be decided at the discretion of Hyams Beach Hampers Pty Ltd. All redelivery fees must be paid at the time of redelivery before hamper will be released.
In the unlikely event that an individual item in a hamper is unavailable we will substitute it with a similar item of equal or greater value. In the unfortunate event that a hamper or item has been damaged during the delivery process please email us at firstname.lastname@example.org to organise for the hamper or item to be returned and a replacement dispatched at our discretion.
Hampers with Alcohol
Hampers containing alcohol may only be purchased by and delivered to persons over the age of 18. Under the Liquor Act 2007, hampers containing alcohol can only be purchased by someone other than the ultimate receiver and both the purchaser and the ultimate receiver need to be over 18 years of age. Proof of identification may be requested.
For photographic purposes, some hampers are displayed with props such as wine glasses, chopping boards, towels etc. These props are not necessarily included in the hamper. Please read inclusions for each hamper carefully. Unless an item is listed in the product description it is not included in the hamper.
Orders will not be dispatched until payment has been made. Once an order has been placed, the purchaser will receive an email confirming delivery details. Hyams Beach Hampers Pty Ltd will make every effort to ensure accurate and safe delivery. All purchases on the website are payable via PayPal (including credit card payments).
All prices are listed in Australian Dollars (AUD). GST is not applicable.
In the event of a return please contact us via email at email@example.com to discuss your concerns in relation to the hamper you have sent or received. All refunds will be credited back at the discretion of Hyams Beach Hampers Pty Ltd.
Your confidentiality is important to us, the information collected by Hyams Beach Hampers Pty Ltd is treated as strictly confidential and we will not disclose this information to anybody other than those who are contracted by us for deliveries. Hyams Beach Hampers Pty Ltd will only release to external courier companies the information required to fulfill the delivery of your order.
In making a purchase from Hyams Beach Hampers Pty Ltd, you acknowledge that you have read, understood and agree to be bound by all the terms and conditions of this agreement, these terms and conditions may be changed or amended at any time by Hyams Beach Hampers Pty Ltd without notice. Hyams Beach Hampers Pty Ltd reserves the right to terminate accounts, edit or cancel orders (or part thereof), or not to provide goods at our sole discretion at any time.
If you have any questions that are not covered within our website please email us at firstname.lastname@example.org and we will be delighted to help.